At DFM Stores, orders placed by 2 p.m. Eastern Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country.
Although certain items are kept in stock, some products are custom made to order and require manufacturing time.
Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Please allow an additional 1 to 5 business days after the shipment date for delivery.
You can find more answers to your Shipping & Delivery questions below:
The shipping price will be calculated based on your destination and location at checkout. Your shipping cost can also be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors. Pay close attention to shipping notes next to a product's price, and you'll be up-to-date on all of the shipping factors for your item(s).
**Please note: orders shipped with expedited delivery options are not eligible for DFM Stores' Free Shipping. Shipping prices are clearly stated next to each product. Your shipping cost can be viewed on product pages under the heading "Shipping" or in your Shopping Cart before making a purchase final.
Get Free Shipping on qualified items without hidden fees.
DFM Stores has Free Shipping on certain products and specials, saving you some valuable cash on accessories. Some restrictions do apply. Here's the details:
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at email@example.com or call (850) 629-8468 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at firstname.lastname@example.org or call (850) 629-8468 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.
Some items require special handling and must be checked by DFM Stores prior to shipping. A DFM Stores shipping specialist will contact you by phone to confirm the details of your order.
International shipping costs will be determined on a case to case basis.If you would like to determine the shipping costs before placing your order, please email us email@example.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.
In many cases, DFM Stores can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, DFM Stores will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.
If you would like to determine the shipping costs before placing your order, please email us at firstname.lastname@example.org. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.
Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed directly below price of each individual product, and on the Order Status Page. Please allow an additional 1 to 5 business days after the shipment date for delivery.
For expedited shipping options, please email us at email@example.com. We'll contact you with the express delivery options for your items.
**Please note: orders shipped with expedited delivery options are not eligible for DFM Stores' Free Shipping.
DFM Stores uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.
For expedited shipping options, please email us at firstname.lastname@example.org. We'll contact you with the express delivery options for your item(s), if available.
**Please note: to be eligible for Free Shipping, DFM Stores must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers.
Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.
Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.
Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time.
We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door.
A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.
Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver.